Refund Policy
Our policy is strictly no returns or refunds unless the product is defective, damaged, or if an incorrect item was delivered. This policy is established due to the nature of our products, which include skincare items that are classified as non-returnable for health and safety reasons.
2. Damages and Issues
 2.1 Inspection Upon Receipt
Upon receiving your order, it is your responsibility to inspect the items promptly. If you discover any defects, damages, or if the item received is incorrect, you must notify us immediately.
 2.2 Reporting Damages or Issues
To report an issue, please contact us through our Contact Us or at [email protected] within 48 hours of receiving your order. In your message, include:
- Your order number
- A detailed description of the issue
- Photographic evidence of the damage or incorrect item
2.3 Evaluation and Resolution
Once your email is received, we will evaluate the issue. If your claim is deemed valid, we will take appropriate corrective action, which may include:
– Providing a replacement item
– Issuing a refund to your original method of payment
 3. Non-Returnable Items
In accordance with health and safety regulations, we cannot accept returns for the following items:
– Skincare products
– Hair care products
– Any other personal care items that have been opened or used
This list is not exhaustive and other items may be deemed non-returnable at our discretion. If you have questions or concerns about whether a specific item is eligible for return, please contact us at [email protected] prior to making your purchase.
4. Exchanges
4.1 General Exchange Policy
We do not offer exchanges for any of our products. If you receive a damaged or incorrect item, please follow the procedure outlined in Section 2 (Damages and Issues) to resolve the issue.
5. Refunds
5.1 Refund Eligibility
Refunds are only issued if your claim for a damaged or incorrect item is approved.
 5.2 Refund Process
If your claim is approved, we will notify you and process the refund. The refund will be issued to your original method of payment within ten (10) business days from the date of approval.
5.3 Bank or Credit Card Processing Time
Please be aware that it may take additional time for your bank or credit card company to process and post the refund to your account. This processing time can vary between institutions and is beyond our control.
5.4 Follow-Up on Refund Status
If more than fifteen (15) business days have passed since we’ve approved your return and you have not received your refund, please contact us at [email protected] for further assistance.
6. Contact Information
For any questions or further assistance regarding returns, exchanges, or refunds, please contact us at:
– Email: [email protected]
– Customer Service Hours: Monday to Saturday, 10 AM to 5 PM
We appreciate your understanding and cooperation with our policy. Your satisfaction is important to us, and we strive to ensure that any issues are resolved promptly and to your satisfaction.