Privacy Policy
At BioBird, we are committed to protecting your privacy and ensuring the security of any personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or interact with our services.
1. Information We Collect
We collect the following types of information when you use our website:
1.1 Personal Information
This includes any information you voluntarily provide when you:
– Place an order on our website
– Sign up for our newsletter or marketing communications
– Contact us via email or through our Contact Us page
Personal information may include:
– Your name
– Email address
– Phone number
– Shipping and billing address
– Payment details (e.g., credit card information)
1.2 Non-Personal Information
We also collect non-personal information automatically through the use of cookies, web beacons, or analytics services. This may include:
– IP address
– Browser type and version
– Operating system
– Pages you view on our website
– Date and time of your visit
2. How We Use Your Information
We use the information collected from you for the following purposes:
- Order Processing**: To process your orders and deliver products to you.
- Customer Support**: To respond to your inquiries and provide customer service.
- Marketing**: To send you promotional emails, special offers, and updates if you have opted in to receive such communications.
- Website Improvements**: To monitor the usage of our website and improve user experience.
- Legal Compliance**: To comply with legal obligations, such as tax and regulatory requirements.
3. How We Protect Your Information
We implement appropriate security measures to protect your personal information from unauthorized access, disclosure, or misuse. These measures include encryption of sensitive data (such as payment information) and secure servers. However, no method of transmission over the internet or method of electronic storage is 100% secure.
4. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. However, we may share your information with:
Service Providers**: Trusted third parties who assist us in operating our website, processing payments, shipping products, or conducting business operations (e.g., marketing platforms and IT support).
Legal Authorities**: If required by law or in response to legal requests, we may disclose your information to government authorities or third parties.
5. Cookies
Our website uses cookies to enhance your experience. Cookies are small files stored on your device that help us recognize you and remember certain information. We use cookies for:
Website Functionality**: To remember your preferences and login information.
Analytics**: To track how users interact with our website and improve our services.
Marketing**: To deliver personalized ads and promotions based on your browsing behavior.
You can manage your cookie preferences through your browser settings, but disabling cookies may affect your ability to use certain features of our website.
6. Your Rights
You have the following rights regarding your personal information:
Access**: You can request access to the personal information we hold about you.
Correction**: You can request that we correct or update any inaccurate or incomplete information.
Deletion**: You can request that we delete your personal information, subject to certain legal requirements.
Opt-Out**: You can opt out of receiving marketing communications by following the unsubscribe link in our emails or contacting us directly at [email protected].
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.
8. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page, and the “Last Updated” date at the top will be revised accordingly. We encourage you to review this page periodically to stay informed of any updates.
9. Contact Us
If you have any questions or concerns about our Privacy Policy or how we handle your personal information, please contact us at:
Email**: [email protected]
Customer Service Hours**: Monday to Saturday, 10 AM to 5 PM
We value your privacy and appreciate your trust in BioBird.