BioBird Privacy Policy

Last Updated: September 18, 2026

BioBird.in, operated by BioBird, a division of Aethicz Biolife, respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, process, and disclose your personal information when you visit BioBird.in, create an account, purchase our products, communicate with us, or otherwise use our website, services, features, tools, and related services collectively referred to as the “Services.”

Our online store is powered by Shopify, which provides the e-commerce platform that enables us to offer our products and Services to you.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

“Personal Information” means information that identifies you or can reasonably be linked to you.

Depending on how you interact with BioBird, we may collect the following information:

Contact Information

This may include:

• Full name

• Email address

• Phone number

• Billing address

• Shipping address

Account Information

If you create an account with us, we may collect:

• Username

• Password or account credentials

• Preferences

• Account settings

• Other information associated with your BioBird account

Order and Transaction Information

We may collect information relating to your purchases and interactions with our products, including:

• Products viewed

• Products added to your cart

• Wishlist activity

• Products purchased

• Order history

• Returns or cancellations

• Payment status

• Transaction details

Payment Information

Payment-related information may include:

• Payment method

• Payment confirmation

• Transaction information

• Credit or debit card-related information

• Other financial information required to process your transaction

Payment information may be processed securely by Shopify, payment gateways, banks, or other authorized payment service providers.

Communications With Us

We may collect information that you voluntarily provide when you:

• Contact customer support

• Submit a complaint

• Send us an email

• Contact us through social media

• Submit feedback or reviews

• Communicate with us regarding an order

Device and Technical Information

When you access BioBird.in, certain information may automatically be collected, including:

• IP address

• Browser type

• Device type

• Operating system

• Network information

• Unique device identifiers

• Website interaction data

Usage Information

We may collect information relating to how you interact with our website, including:

• Pages visited

• Products viewed

• Time spent on pages

• Navigation activity

• Cart activity

• Shopping preferences

• Website interactions

2. How We Collect Personal Information

We may collect your information through the following sources:

Information You Provide Directly

We collect information when you:

• Place an order

• Create an account

• Contact us

• Submit a form

• Subscribe to marketing communications

• Leave a product review

• Use any feature of our Services

Information Collected Automatically

Certain information may be collected automatically through:

• Cookies

• Pixels

• Analytics technologies

• Similar tracking technologies

• Your browser or device

Service Providers

We may receive information from companies that help us operate our business, including:

• Shopify

• Payment processors

• Shipping and logistics providers

• Customer support providers

• Marketing platforms

• Analytics providers

• Technology providers

Business Partners and Third Parties

We may also receive information from authorized partners or third-party services where permitted by applicable law.

3. How We Use Your Personal Information

We may use your personal information for the following purposes:

Order Processing and Fulfilment

We may use your information to:

• Process your orders

• Process payments

• Confirm purchases

• Arrange shipping and delivery

• Provide order status updates

• Handle returns, refunds, or cancellations

• Maintain purchase records

Providing and Improving Our Services

We may use information to:

• Operate BioBird.in

• Maintain your account

• Remember your preferences

• Improve our products and Services

• Personalize your shopping experience

• Recommend products that may be relevant to you

• Improve website functionality and customer experience

Customer Support and Communication

We may use your information to:

• Respond to customer inquiries

• Resolve complaints

• Provide customer service

• Communicate regarding orders

• Provide important account or service notifications

Marketing and Advertising

Where permitted by applicable law, we may use your information to:

• Send promotional emails

• Send SMS or other marketing communications

• Inform you about offers and promotions

• Show relevant advertisements

• Personalize advertising based on website activity, product views, cart activity, or previous purchases

You may unsubscribe from promotional communications at any time using the unsubscribe option provided in our marketing communications.

Security and Fraud Prevention

We may process information to:

• Protect customer accounts

• Detect fraudulent transactions

• Prevent unauthorized activity

• Investigate suspicious or illegal activity

• Maintain the security of our website and Services

Legal and Regulatory Requirements

We may use or disclose information where necessary to:

• Comply with applicable laws

• Respond to government or regulatory authorities

• Respond to lawful legal requests

• Protect our legal rights

• Enforce our policies and Terms of Service

• Investigate disputes or legal claims

4. How We Share Personal Information

We do not disclose personal information unnecessarily.

However, we may share your personal information with trusted third parties where required to operate our business and provide our Services.

This may include:

Shopify

Our website and online store are powered by Shopify.

Shopify may process information relating to your use of BioBird.in in order to provide and improve Shopify's services.

Payment Providers

We may share necessary information with payment gateways, banks, UPI providers, card networks, or financial service providers to process your payments and refunds.

Shipping and Logistics Partners

Information such as your name, phone number, shipping address, and order details may be shared with delivery and logistics companies for fulfilment and delivery purposes.

Service Providers

We may work with third-party service providers for:

• Website hosting

• Technology services

• Customer support

• Data analytics

• Cloud storage

• Marketing

• Advertising

• Order fulfilment

• Logistics

These providers may process information only as required to provide their services.

Business and Marketing Partners

We may work with advertising and marketing partners to deliver relevant promotions or advertisements.

Where required by applicable law, you may have the right to opt out of certain targeted advertising or data-sharing activities.

Legal Requirements

We may disclose personal information when reasonably necessary to:

• Comply with applicable laws

• Respond to court orders

• Respond to government requests

• Prevent fraud

• Protect the rights of BioBird

• Protect our customers or other individuals

• Enforce our Terms of Service or policies

Business Transfers

If BioBird undergoes a merger, acquisition, restructuring, financing, sale of assets, or similar business transaction, personal information may be transferred as part of that transaction in accordance with applicable law.

5. Shopify and Your Information

BioBird.in is powered by Shopify.

When you access or use our website, Shopify may collect and process certain personal information relating to your interaction with the Services.

Information submitted through our website may be transmitted to Shopify and other authorized service providers, including providers located outside your country of residence.

Shopify may also process information relating to interactions with different Shopify merchants in order to provide certain enhanced features, personalization, analytics, fraud prevention, and advertising services.

Shopify's processing of your personal information is also subject to Shopify's own privacy policies.

You may review Shopify's privacy information through Shopify's official Privacy Portal.

6. Cookies and Similar Technologies

BioBird.in and our service providers may use cookies, pixels, analytics tools, and similar technologies.

These technologies may be used to:

• Keep the website functioning correctly

• Remember your preferences

• Maintain your shopping cart

• Understand website usage

• Measure advertising performance

• Improve customer experience

• Deliver more relevant advertising

You may be able to control cookies through your browser settings.

Disabling certain cookies may affect some functionality of the website.

7. Marketing Communications

With your consent or where otherwise permitted by applicable law, we may send you promotional communications regarding:

• New products

• Offers

• Discounts

• Product recommendations

• Sales

• Brand announcements

You may unsubscribe from promotional emails using the unsubscribe link included in the communication.

Even after opting out of marketing communications, we may still send necessary transactional messages relating to:

• Your orders

• Payments

• Delivery

• Refunds

• Account security

• Customer support

8. Third-Party Websites and Links

Our website may contain links to third-party websites, applications, social media platforms, or services.

BioBird is not responsible for the privacy, security, accuracy, or practices of third-party websites that we do not control.

When you leave BioBird.in and access a third-party platform, we recommend reviewing that platform's privacy policy before providing any personal information.

The inclusion of a third-party link does not necessarily mean that BioBird endorses or controls that third party.

9. Children's Privacy

Our Services are not intended for children who are not legally permitted to enter into online transactions in their jurisdiction.

We do not knowingly collect personal information from children in violation of applicable law.

If a parent or legal guardian believes that a child has provided personal information to us, they may contact us using the details provided below and request appropriate action.

10. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information against:

• Unauthorized access

• Misuse

• Loss

• Disclosure

• Modification

• Destruction

However, no website, online transmission method, or electronic storage system can be guaranteed to be completely secure.

Customers should avoid sending sensitive or confidential information through unsecured communication channels.

Customers are also responsible for maintaining the confidentiality of their account credentials and should not share passwords or login details with others.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

The retention period may depend on factors such as:

• Maintaining your account

• Processing and documenting transactions

• Providing customer support

• Resolving disputes

• Preventing fraud

• Meeting legal or regulatory requirements

• Enforcing agreements or policies

When information is no longer required, it may be deleted, anonymized, or otherwise handled in accordance with applicable law.

12. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights concerning your personal information.

These may include:

Right to Access

You may request information about the personal information we hold about you.

Right to Correction

You may request correction of personal information that is inaccurate or incomplete.

Right to Deletion

Where permitted by law, you may request deletion of certain personal information.

Right to Data Portability

Where applicable, you may request a copy of certain personal information in a commonly usable format or request that it be transferred to another provider.

Right to Manage Marketing Preferences

You may unsubscribe from promotional communications at any time.

Other Applicable Privacy Rights

Depending on the laws applicable to you, additional privacy rights may also be available.

Some privacy rights may be subject to legal exceptions or verification requirements.

13. Verification of Privacy Requests

To protect your personal information, we may need to verify your identity before processing certain privacy requests.

Where permitted by applicable law, you may appoint an authorized representative to submit a request on your behalf.

We may require appropriate proof that the representative has been authorized to act for you.

We will respond to valid requests within the period required under applicable law.

We will not unlawfully discriminate against customers for exercising applicable privacy rights.

14. International Data Transfers

Some of our technology, payment, marketing, logistics, analytics, or service providers may process or store information in countries other than the country in which you live.

Accordingly, your personal information may be transferred internationally.

Where required by applicable law, appropriate safeguards or recognized data-transfer mechanisms may be used to protect personal information transferred internationally.

15. Complaints

If you have concerns or complaints regarding the way BioBird processes your personal information, you may contact us using the contact details provided below.

Depending on applicable law and your place of residence, you may also have the right to raise a complaint with the relevant data protection or regulatory authority.

16. Changes to This Privacy Policy

We may revise this Privacy Policy periodically to reflect:

• Changes to our business practices

• Changes to our Services

• Changes to technology

• Legal or regulatory requirements

• Operational requirements

When we update this Privacy Policy, we will update the “Last Updated” date displayed at the top of this page.

Where legally required, we may provide additional notice regarding significant changes.

17. Contact Us

If you have any questions regarding this Privacy Policy, our privacy practices, or your personal information, please contact:

BioBird – A Division of Aethicz Biolife

Email: carebiobird@gmail.com
Phone: +91 831 856 5196
Address: BioBird, Bargawan LDA Colony, Hind Nagar, Lucknow – 226012, Uttar Pradesh, India

We will make reasonable efforts to address privacy-related concerns and requests in accordance with applicable law.