BioBird Returns and Refunds Policy

At BioBird (A division of Aethicz Biolife), customer satisfaction is important to us. We aim to provide high-quality skincare, haircare, and personal care products while maintaining appropriate hygiene and safety standards.

Please review our Returns and Refunds Policy before making a purchase.

1. 7-Day Return Policy

Customers may request a return within 7 days from the date of delivery.

To be eligible for a return, the product must:

• Be unused, unopened, and in its original condition.

• Be returned in its original packaging.

• Have all seals, labels, tags, and packaging intact.

• Include the original invoice or proof of purchase.

• Not show any signs of use, damage, tampering, or improper handling.

Return requests submitted after 7 days from the date of delivery may not be accepted.

2. Damaged, Defective, or Incorrect Products

If you receive a product that is:

• Damaged during delivery

• Defective

• Leaking or broken

• Different from the product ordered

• Missing an item from the order

please contact us at customercare@biobird.in within 48 hours of delivery.

Please provide:

• Your order number

• A description of the issue

• Clear photographs of the product

• Photographs of the outer and inner packaging

• An unboxing video, if available

Once the claim has been reviewed and approved, BioBird may provide a replacement or refund, depending on the circumstances and product availability.

3. Non-Returnable Products

For hygiene, health, and safety reasons, certain products cannot be returned once opened, used, or tampered with.

Non-returnable products include:

• Opened or used skincare products

• Opened or used haircare products

• Opened or used personal care products

• Products with broken or removed seals

• Products damaged after delivery due to improper handling

• Products returned without their original packaging

• Products purchased under conditions where the product is specifically marked as non-returnable

Any medicine or healthcare product subject to specific safety or regulatory restrictions may also be non-returnable.

4. Return Request Process

To request a return, email us at customercare@biobird.in within 7 days of receiving your order.

Please include:

• Order number

• Customer name

• Registered phone number/email address

• Product name

• Reason for return

• Relevant photographs or videos, wherever applicable

Our customer support team will review your request and provide further instructions.

Please do not send any product back without receiving return confirmation from BioBird.

5. Return Inspection

Once the returned product is received, our team will inspect it to confirm that it meets the return eligibility requirements.

BioBird reserves the right to reject a return if:

• The product has been used or opened

• The packaging or seal has been damaged

• The product is incomplete

• The product has been damaged after delivery

• The return request was raised after the applicable return period

• The returned item does not match the product originally supplied

We will notify you once the inspection has been completed.

6. Exchanges

We generally do not offer direct exchanges.

If you have received a damaged, defective, or incorrect product, please contact us within the applicable timeframe. Depending on the situation, we may arrange a replacement or refund after verification.

7. Refunds

Once your return or refund request has been inspected and approved, we will notify you by email or through the contact information associated with your order.

Approved refunds will be issued to the original method of payment.

Refunds are generally processed within 7–10 business days after approval.

Please note that banks, payment gateways, credit card companies, UPI providers, or other financial institutions may require additional processing time before the refund appears in your account.

8. Refund Follow-Up

If more than 15 business days have passed after your refund was approved and you have not received the amount, please contact us at:

customercare@biobird.in

Our customer support team will assist you with the refund status.

9. Shipping Charges

Original shipping charges, if applicable, may not be refundable unless the return is due to:

• A damaged product

• A defective product

• An incorrect product being delivered

• An error attributable to BioBird

Any applicable return shipping arrangements will be communicated by our customer support team after the return request has been reviewed.

10. Contact Information

For questions regarding returns, replacements, or refunds, please contact:

BioBird – A Division of Aethicz Biolife

Email: customercare@biobird.in
Customer Service Hours: Monday to Saturday, 10:00 AM to 5:00 PM

We appreciate your trust in BioBird and will make every reasonable effort to resolve eligible return and refund concerns promptly.