Shipping policy

BioBird Shipping Policy

At BioBird (A division of Aethicz Biolife), we aim to process and deliver your orders safely and within the estimated delivery timeline. Please review our shipping policy below for information regarding order processing, delivery timelines, delays, and Return to Origin (RTO) shipments.

1. Order Processing

  • All orders are generally processed within 1–2 business days after successful order confirmation.

  • Orders placed after 5:00 PM may be processed on the next business day.

  • Orders are normally not processed on Sundays or public holidays.

  • During periods of high order volumes, promotional campaigns, festivals, or other exceptional circumstances, order processing may take slightly longer than usual.

  • In case of any significant delay, we may notify you through your registered email address or phone number.

2. Estimated Delivery Timeline

Once your order has been shipped, delivery generally takes between 1 and 7 business days, depending on the delivery location and courier partner.

The estimated delivery period may vary based on factors including:

  • Delivery destination and pin code

  • Courier partner serviceability

  • Local operational conditions

  • Weather conditions

  • Public holidays

  • Regulatory restrictions

  • Natural disasters, strikes, or other circumstances beyond our reasonable control

Please note that the estimated delivery timeline begins from the date of shipment, not necessarily from the date the order is placed.

3. Shipping and Tracking Information

Once your order has been dispatched, tracking information may be shared with you through SMS, email, WhatsApp, or other available communication channels.

Customers are advised to regularly check the tracking information provided for the latest shipment status.

4. Reasons for Delivery Delays or Failed Delivery

A shipment may be delayed or remain undelivered due to circumstances including, but not limited to:

  1. Incorrect, incomplete, or inaccurate shipping address provided at the time of placing the order.

  2. Incorrect pin code or contact details.

  3. Recipient being unavailable at the delivery address.

  4. Customer being unreachable through the registered phone number.

  5. Restricted access to the delivery location, including gated communities, offices, institutions, or secured premises.

  6. Courier partner operational delays.

  7. Natural disasters, severe weather, strikes, regulatory restrictions, or other unforeseen circumstances.

  8. Any applicable duties, charges, or documentation requirements, where relevant.

5. How to Avoid Delivery Delays

To help ensure timely delivery, customers are requested to:

  • Verify the complete shipping address before placing the order.

  • Enter the correct pin code, landmark, and contact number.

  • Ensure that the registered phone number remains active during the delivery period.

  • Ensure that someone is available to receive the shipment at the delivery address.

  • Respond promptly to calls, SMS, or other communication from the courier partner.

6. Return to Origin (RTO)

If a shipment cannot be delivered after the courier partner's delivery attempts, the package may be marked as Return to Origin (RTO) and returned to our facility.

An order may become RTO due to reasons such as:

  • Incorrect or incomplete address

  • Customer being unavailable

  • Customer being unreachable

  • Refusal to accept the shipment

  • Failure to provide required delivery confirmation or OTP

  • Delivery location being inaccessible

  • Multiple unsuccessful delivery attempts

Once an RTO shipment is received at our facility, our customer support team may contact you regarding the next available resolution.

7. Re-Shipment of RTO Orders

If you request re-shipment of an order that has been returned to us, additional shipping or handling charges may apply depending on the reason for the failed delivery.

Re-shipment will be subject to:

  • Confirmation of the correct delivery address

  • Product availability

  • Courier serviceability

  • Payment of applicable re-shipping charges, if any

8. Cancellation or Refund After RTO

If you choose not to have an RTO order re-shipped, any applicable refund will be handled in accordance with our Cancellation, Returns and Refund Policy.

Original shipping charges, COD charges, handling charges, or other non-refundable charges, where applicable, may be deducted from the refundable amount.

9. Damaged, Tampered, or Incorrect Shipment

If your package appears visibly damaged or tampered with at the time of delivery, we recommend documenting the condition of the shipment immediately.

If you receive a damaged, defective, or incorrect product, please contact our customer support team within the timeframe specified in our Returns and Refunds Policy, along with your order details and supporting photographs or videos where required.

10. Order Status and Shipping Updates

Customers can check shipment-related information using the tracking details provided after dispatch.

Important shipping-related information and policy updates may also be made available through:

  • Our website

  • Product pages

  • Website banners

  • Order confirmation communications

  • Customer support channels

11. Customer Support

For any questions, delivery concerns, or shipment-related issues, please contact our customer support team.

Email: customercare@biobird.in

Please include your order number and registered contact details while contacting us so that we can assist you efficiently.

BioBird reserves the right to update or modify this Shipping Policy from time to time. Any changes will be reflected on this page.